Yes! Safeguarding your personal information is our first priority. Lapa guarantees 100% secure ordering for all customers.
To protect you and your personal information, Lapa uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure ecommerce transactions. The SSL technology works for safeguarding personal information, such as credit card number, name, and address information in our system.
Further more, Lapa never stores your payment information in our backend system. All your private payment information is directly passed to and stored in your bank or PayPal’s cloud system.
Lapa promises to always use the best and the most advanced technologies to ensure the security of your personal information.
If you have any other questions about the safety and security of your personal information, please email us at services@Lapa.com.
14 days to Return?
If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 14 days from the date of the item’s arrival. All return requests aresubject for evaluation and our friendly Customer Service will be glad to guide you through it.
Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges.
1.We don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.
To ensure that your Return is valid and eligible for a refund:
1.Always process a return in accordance with our Return procedure
2.Be sure to provide the tracking number as soon as you ship your return
Please take time read through our Refund Policy, for more information on how much you may expect to receive for a return.
Looking to Exchange?
Should you wish to Exchange an item you received due to issues with its’ Size or Quality, this can be arranged by simply following our Return procedures and specifying “Exchange”as your “Desired Resolution”.
Do note that Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations.
100% Secured Payments
Customer Service Mail & Telephone
14 Days to Change Your Mind
1. Items should be unworn, unwashed, undamaged, or unaltered to be eligible for returns/exchanges.
2. We don’t offer Free Return Shipping nor do we provide refunds for any fees that may have resulted from Shipping Returns.
To ensure that you receive the best support for your return：
1. Always process a return in accordance with our Return procedure
For additional return and exchange questions, check out our Return Policy help pages.